For multi-location fitness and wellness groups
The lead desk that guarantees the work.
Rylander answers every call, text and web form at every location, follows up until they book, and puts its response times in writing. Miss one, and that location gets credited.
Month to month. Live within 30 days of your texting approval, or your setup fee comes back.
Guarantee Report
SAMPLE · SEP 2026 · LOCATION 2First response on every lead, during sending hours.
Anything a person should handle, delivered to your studio.
Per location, month to month. The whole invoice.
The leak
Your best leads arrive when nobody can pick up.
Classes start on the hour. The front desk is checking someone in, coaching, or already home. Calls ring out. Forms land at 11 PM. The intro who didn't show never hears from you again. Now multiply that by every location.
Speed decides it. Companies that responded within an hour were 60 times more likely to qualify a lead than those that waited a day or longer, and 23% never responded at all. Harvard Business Review
What the desk does
Every lead, worked the way a good regional manager would.
The desk catches what your team can't get to, works it the same way every time, and hands real conversations back to your studio.
Missed and after-hours calls
Answered live by a voice agent trained on your studio. If they hang up, a text goes out within minutes.
Web forms and texts
A real reply in minutes, with answers from your own playbook and a booking link when they're ready.
Follow-up until they book
On a schedule, in your studio's voice. It stops the moment they book, opt out or ask for a person.
No-shows
A same-day win-back for every intro who didn't make it.
Hand-offs
Injuries, billing, cancellations and members go to your team within 5 minutes, conversation attached. They tap Handled; we time it.
The Desk Standard
What we promise is in writing. What we miss, we report first.
Signed at setup. It says how fast we answer, how we follow up and how fast your team hears about anything that needs a person. Every miss shows up at the top of your monthly report, with the credit already applied.
| We promise | If we miss |
|---|---|
| First response within 5 minutes during sending hours | That lead is credited |
| Overnight leads answered within 5 minutes of opening | That lead is credited |
| Follow-ups on schedule until they book, opt out or ask for a person | That lead is credited |
| Hand-offs delivered to your studio within 5 minutes | That lead is credited |
A sample conversation, in your studio's name and voice
Why a desk, not software
Software gives your team another tool. Rylander takes the job off their plate.
| AI receptionist software | Rylander | |
|---|---|---|
| Who keeps it working | Your managers | We do, every day |
| What's promised | Features | Response times, in writing |
| When something's missed | You find it | We report it first and credit it |
| Booking platform | Often tied to one | Works across them |
| If you leave | Your data stays behind | Lead Ledger, consent records and phone numbers released within 5 business days |
What you see
Every location, side by side, every Monday.
A weekly scorecard ranks your locations on speed to lead, intros booked and hand-off time. A monthly guarantee report lists every miss and every credit. A live dashboard holds the Lead Ledger: every lead, every timestamp, yours to keep.
Weekly scorecard
SAMPLE · WEEK OF OCT 5| Location | Leads | Speed | Intros | Hand-off |
|---|---|---|---|---|
| Midtown | 41 | 48 sec | 12 | 14 min |
| Folsom | 27 | 52 sec | 8 | 9 min |
| Roseville | 33 | 1 min 6 sec | 9 | 22 min |
Built by an operator
The regional manager's desk, without the regional manager.
I'm Nick. I ran studios, then regions, and the leak was always the same. Rylander works those leads the way I would have, and puts the standard in writing.
About Nick →Pricing
$1,500 setup per operator. Month to month with 30 days' notice. No caps, no overages, no per-message fees. Start with two or three locations; add the rest after 30 clean days.
Questions owners ask
The short answers.
How is this different from AI receptionist software?
Software is a tool your team has to set up, watch and fix. Rylander is a desk we run for you, with response times in writing and credits when we miss.
Do you replace my front desk?
No. The desk catches what your team can't get to and hands real conversations back to them.
Do you guarantee bookings?
No, and be careful with anyone who does. We guarantee the work: a fast answer, follow-up on schedule and a clear path to booking.
Do I need a new phone number?
No. Your locations keep their numbers. Calls your team doesn't answer forward to the desk.
Am I locked in?
No. Month to month with 30 days' notice, and your Lead Ledger comes with you.
See what a lead actually experiences at your locations.
The free lead audit: we call, text and fill out forms at your locations like a real lead would, then walk you through what happened, location by location, in 30 minutes.